About this role

Support clients with on-site installation, implementation, maintenance, and delivery of customer training on chromatography solutions
Respond to customer needs by providing repair, installation, upgrade, and preventive maintenance activities
Contact customers in a timely manner and schedule service efficiently
Connect with manager and sales team to understand and meet customer needs and expectations
Maintain Agilent’s customer service reputation by aligning with all corporate policies and procedures
Complete administrative paperwork and computer reports promptly and accurately
Provide feedback to the Product Specialists and manufacturing or OEM vendors concerning performance anomalies encountered
Address customer requests for service and communicate proactively before, during and after service

University degree in a Chemistry related topic (Analytical Chemistry, Biochemistry, Biotechnology, etc…)
Hands-on experience with liquid chromatography solutions (GC/GC-MS or LC/LC-MS)
Previous experience in Pharma would be a strong plus
Full proficiency in both Danish and/or English
A valid driving license

Customer Support Engineers – Chromatography Solutions, LC-MS, GC-MS

Key skills