Monitor and operate the Integrated Network Operations Center communications core network and infrastructure
Triage trouble tickets and guide Tech I/II in skill development
Use monitoring tools to identify and respond to network incidents within SLAs
Document events/incident activity in the ticketing system
Participate in management of planned and unplanned events
Responsible for Tier I triage and troubleshooting of network devices
Collaborate with vendors for circuit remediation and higher-level triage
Execute batch jobs and device updates/changes

AS/AAS/BS in related degree field, entry level certifications from accredited organizations, or equivalent documented experience
5+ years of network management/infrastructure operations that includes experience with switching/routing, transport, and data using layer 1
3 equipment or software
Proficient experience and understanding of fiber, T1
OC192, and PRI circuits and associated network element related equipment as well as end-user applications and servers
Demonstrates experience effectively managing network cutovers and equipment replacement
Demonstrated ability to work in a diverse and rapidly changing business environment
Strong interpersonal skills, customer focus, communication, time management and analytical abilities
Ability to manage pressure associated with multiple, simultaneous high-impact tasks routinely
Must be willing to work diverse schedules in a 24x7, 365-day environment, including an on-call rotation

INOC Technician III

Key skills