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INOC Technician III at Xcel Energy | JobVerse
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INOC Technician III
Xcel Energy
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INOC Technician III
Denver, Colorado, United States of America
Full Time
2 weeks ago
$37 - $52 USD
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Key skills
Switching
Communication
Time Management
About this role
Role Overview
Monitor and operate the Integrated Network Operations Center communications core network and infrastructure
Triage trouble tickets and guide Tech I/II in skill development
Use monitoring tools to identify and respond to network incidents within SLAs
Document events/incident activity in the ticketing system
Participate in management of planned and unplanned events
Responsible for Tier I triage and troubleshooting of network devices
Collaborate with vendors for circuit remediation and higher-level triage
Execute batch jobs and device updates/changes
Requirements
AS/AAS/BS in related degree field, entry level certifications from accredited organizations, or equivalent documented experience
5+ years of network management/infrastructure operations that includes experience with switching/routing, transport, and data using layer 1
3 equipment or software
Proficient experience and understanding of fiber, T1
OC192, and PRI circuits and associated network element related equipment as well as end-user applications and servers
Demonstrates experience effectively managing network cutovers and equipment replacement
Demonstrated ability to work in a diverse and rapidly changing business environment
Strong interpersonal skills, customer focus, communication, time management and analytical abilities
Ability to manage pressure associated with multiple, simultaneous high-impact tasks routinely
Must be willing to work diverse schedules in a 24x7, 365-day environment, including an on-call rotation
Tech Stack
Switching
Benefits
Spot On Bonus
Medical/Pharmacy Plan
Dental
Vision
Life Insurance
Dependent Care Reimbursement Account
Health Care Reimbursement Account
Health Savings Account (HSA) (if enrolled in eligible health plan)
Limited-Purpose FSA (if enrolled in eligible health plan and HSA)
Transportation Reimbursement Account
Short-term disability (STD)
Long-term disability (LTD)
Employee Assistance Program (EAP)
Fitness Center Reimbursement (if enrolled in eligible health plan)
Tuition reimbursement
Transit programs
Employee recognition program
Pension
401(k) plan
Paid time off (PTO)
Holidays
Volunteer Paid Time Off (VPTO)
Parental Leave
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