Ability to understand the hiring strategies, availability of talent and compensation benchmarking.
Work as trusted business partners and always strive to deliver the most value and highest return on investment for our clients.
Collaborate closely with leading staffing trade associations, training, and research organizations to ensure awareness of the latest industry trends and technologies.
Requirements
Core Platform & Certifications
Genesys Cloud CX Professional Certification
Genesys Cloud AI – Digital Bots & Knowledge Certification
Genesys Cloud Developer or Architect Certification
Hands-on experience with Genesys Cloud AI Studio (AI Guides, Agentic Virtual Agents, Copilots)
Digital Bots: Development, deployment, testing & optimization
Knowledge Workbench, Optimizer, Portal
Intent Miner / Intent Management
Architect flow integration with bots & AI
Genesys Cloud APIs & platform integrations
Agentic AI & Generative AI Skills
Agentic AI architectures: Autonomous agents, multi-agent systems, tool-use agents
Prompt engineering & system prompt tuning
RAG pipelines & vector databases
LLM integration: OpenAI GPT, Anthropic Claude, Google Gemini, Hugging Face
AI orchestration, reasoning, anomaly detection & human-in-the-loop escalation
Familiarity with MCP framework (Genesys agentic roles)
Generative AI applications for CX automation
Programming & Full-Stack Development
Python (AI/ML scripting & backend)
JavaScript / TypeScript (front-end & full-stack)
Go (backend services for Genesys Innovation roles)