Facilitate the more tactical, day-to-day aspects of supporting, discovering, validating, documenting and communicating business-process-related knowledge through modeling, simulating and analyzing current and future states.
Integration/migration and reporting elements of CRM using advanced knowledge of Microsoft and ensuring system is configured and maintained to support company business practices.
Monitor and take corrective action related to the integration of SAP and CRM data.
Works on continuous improvement and optimization of Sales Processes.
Provide routine data clean-up concerning Accounts, Contacts and Activities in CRM.
Produce monthly reports, compile findings, track trends, and develop solutions to enhance the accuracy of the system.
Fulfill data requested by Marketing to perform NPS surveys.
Ad hoc reporting as needed for Marketing and Sales departments.
Assist with live and web-based trainings for sales associates related to the system.

Bachelor’s degree in business, operations, or information systems required.
Minimum of 3 years working with CRM system(s) and reporting tools; Microsoft CRM OS, SQL Reporting Services, required.
SFDC Administration Certification highly desirable.
Experience with SAP business processes such as customer/product master data, BW, Portal, preferred.
Demonstrated experience delivering small and large group training.
Ability to deal with multiple tasks and complex projects.
PMI certification, strongly preferred.
Strong communication, interpersonal and influencing skills.
Strong customer focus with a demonstrated ability to manage customer demand, expectations and exceptional service delivery.

Senior CRM Specialist – Salesforce

Key skills