's-Hertogenbosch, North Brabant, Netherlands, Kingdom of the
Full Time
2 weeks ago
No Sponsorship
Key skills
LeadershipCommunicationCollaborationNegotiation
About this role
Role Overview
Accountable for the IT Operations globally across all regions and countries with respect to GEA IT Service Portfolio.
Define Operations Strategy roadmap in alignment with GEA overall Strategy.
Creates and implements IT policies and procedures that enable strong IT Operations and mitigate risks.
Define operation acceptance criteria for projects during service transition.
Manage operationally internal and external service providers on a global level.
Manage and organize 24/7 operations center.
Support business continuity plans and disaster recovery as well as provide the recommendation and implementation of new investments within the IT Infrastructure and Services.
Drive initiatives towards service excellence (content, quality & cost), standardization and innovation.
Engage regularly with vendors and service providers.
Manage challenging customer escalations and non-conformities.
Responsible for the overall Budget of the IT Operations team.
Lead the global IT Operations Management team.
Requirements
Bachelor or Master’s Degree in Information Technology/ Computer Science / Engineering, Business Administration, or a related technical discipline.
Proven experience (typically 7+ years) in IT Service Delivery / IT Operations / IT Architecture, with at least 5 years in a leadership role.
5 Years’ experience in provider management and dealing with multiple suppliers.
Experience in handling and leading interdisciplinary and intercultural teams.
Deep understanding of service performance for service set-up and architecture.
Profound understanding of ITIL operational processes.
Strong interpersonal skills in communication, collaboration & negotiation skills at different levels (customers, Suppliers,).
Exceptional collaboration and partnering skills.
Leadership skills and ability to supervise and inspire teams, promoting their professional growth.
Strong ability to manage in dynamic, high-growth, high-uncertainty environments, balance conflicting interest and assess and take decisions.
Benefits
Competitive salary and 8% holiday payment.
27 vacation days and 13 ADV days based on full-time employment.