Head of IT Infrastructure – Operations Management

Role Overview

• Accountable for the IT Operations globally across all regions and countries with respect to GEA IT Service Portfolio.
• Define Operations Strategy roadmap in alignment with GEA overall Strategy.
• Creates and implements IT policies and procedures that enable strong IT Operations and mitigate risks.
• Define operation acceptance criteria for projects during service transition.
• Manage operationally internal and external service providers on a global level.
• Manage and organize 24/7 operations center.
• Support business continuity plans and disaster recovery as well as provide the recommendation and implementation of new investments within the IT Infrastructure and Services.
• Drive initiatives towards service excellence (content, quality & cost), standardization and innovation.
• Engage regularly with vendors and service providers.
• Manage challenging customer escalations and non-conformities.
• Responsible for the overall Budget of the IT Operations team.
• Lead the global IT Operations Management team.

Requirements

• Bachelor or Master’s Degree in Information Technology/ Computer Science / Engineering, Business Administration, or a related technical discipline.
• Proven experience (typically 7+ years) in IT Service Delivery / IT Operations / IT Architecture, with at least 5 years in a leadership role.
• 5 Years’ experience in provider management and dealing with multiple suppliers.
• Experience in handling and leading interdisciplinary and intercultural teams.
• Deep understanding of service performance for service set-up and architecture.
• Profound understanding of ITIL operational processes.
• Strong interpersonal skills in communication, collaboration & negotiation skills at different levels (customers, Suppliers,).
• Exceptional collaboration and partnering skills.
• Leadership skills and ability to supervise and inspire teams, promoting their professional growth.
• Strong ability to manage in dynamic, high-growth, high-uncertainty environments, balance conflicting interest and assess and take decisions.

Benefits

• Competitive salary and 8% holiday payment.
• 27 vacation days and 13 ADV days based on full-time employment.
• Travel allowance.
• Participation pension fund (PME).
• Possibility of collective health insurance.