Portfolio Engineer

Role Overview

• Provide advanced 3rd levels of Proactive Engineering Infrastructure support and service our customers from a proactive lens.
• Mentor L3 Systems Engineers, be escalation point for L3 support/BAU engineers and provide guidance where needed.
• Perform technical hands-on small-scale Projects and billable work and drive to outcome.
• Undertake pre-sales scoping work for opportunities raised by either yourself or via other teams for your customer group
• Undertake projects delivery work (non-time sensitive) for opportunities raised by either yourself or via other teams for your customer group
• Drive MS Infrastructure service promise: Ensure all infrastructure deliverables are performed by the support teams per customer group. Audit, identify & drive areas of non-reactive infrastructure core-deliverables & value-add tasks. Collate and categorize them as BAU vs billable vs proactive work. (such as infra health checks, best practice infrastructure & security, Infrastructure optimization, Capacity management)
• Investigate root cause/trends analysis to proactively reduce noise and incidents before they happen.
• Adhere to Incident, Problem and Change Management processes as per blueAPACHE/customer standards (ITIL Framework).
• Be the highest escalation point for critical infrastructure incidents and guide the support teams technically to resolve the incident.
• Value-add: Attend key meetings with SDMs, Presales, Projects, Support Teams and customers
• acting as key technical advisory and technical point of contact for your customer group. This includes driving the onboarding to MS of new solutions for your customer group.
• Attend war-room meetings and incident management channels and provide value where applicable
• Log time daily for all your work as per the standards defined by your team leader. This includes billable time and non-billable time via ITSM tool

Requirements

• Previous role with an IT&T System Integrator, Managed Service Provider, or similar organisation.
• Solid experience within Managed Services environment within an MSP preferred.
• At least 5+ years in a Senior infrastructure support role.
• Current Microsoft Certified Azure, 365 (or equivalent) certification
• Must have at least 2 other vendor related industry certifications
• Strong knowledge and industry experience across a range of systems technologies including vendors such as Microsoft, VMWare, Citrix, Azure, AD and/or Cisco/Fortigate, Palo Alto and Aruba.
• Industry experience working within the ITIL framework
• Strong understanding (Level 3) and demonstrated experience (highest escalation point) in the use of following technologies:
• Microsoft Azure (with a major focus on IAAS, PAAS & Security).
• Azure AD.
• M365 suite.
• On-prem technologies (SAN, Switching, Routing, Firewalls, Hypervisors etc).
• Hybrid and multi-cloud.
• Single Sign on (Azure AD Connect, ADFS, Okta etc).
• Multi-Factor Authentication (Microsoft, OKTA, AWS MFA).
• Microsoft Active Directory (DNS, DHCP, Group Policy, DFS, NPS etc)
• Practical understanding of the following technologies.
• AWS (with a major focus on IAAS, PAAS & Security).
• Google GCP.
• Network Fundamentals (Routing, Switching, Firewall).
• Disaster Recovery techniques.
• Security processes and procedures.
• Working knowledge of the ITIL IT Service Management Framework.
• Strong documentation and process creation skills.

Tech Stack

• AWS
• Azure
• Citrix
• Cloud
• DNS
• Firewalls
• Google Cloud Platform
• ITSM
• Switching
• VMware

Benefits

• We offer options for you to interview virtually.
• blueAPACHE offers an environment to make a real difference, develop careers within a supportive and rewarding environment.
• Regular social events and an awesome culture – work with a team of experts in their field
• Health Insurance discount with Medibank
• Discounts on 1000’s of products
• Employee Assistance Program from The Mind Room
• Ongoing training and development including paid certifications.
• Quality hardware and laptop provided.
• Employee referral programs
• once you are in and you are loving it
• you can refer a friend and get paid for it!