Develop and maintain ServiceNow configurations, workflows, integrations, and automation across ITSM, CSM, and SOM modules.
Execute platform enhancements, upgrades, and feature enablement in line with roadmap priorities and governance standards.
Provide advanced troubleshooting, root cause analysis, and technical support across the ServiceNow platform.
Support business and IT stakeholders in shaping requirements and converting them into robust, scalable designs.
Lead improvements to CMDB data quality, governance, and lifecycle processes, ensuring accuracy and service alignment.
Establish and refine platform processes, standards, and documentation for a growing and maturing instance.
Monitor platform usage and performance, identifying opportunities for automation, optimisation, and enhanced user experience.
Maintain accurate technical documentation, knowledge articles, and configuration inventories.

5+ years of ServiceNow administration experience, ideally supporting multiple ITSM adjacent modules (ITSM, CSM, SOM preferred).
Strong hands on experience with ServiceNow configuration, scripting (JavaScript/Glide), Flow Designer, UI policies, and integrations (REST/SOAP).
Demonstrated experience improving CMDB governance, data models, relationship mapping, and operational processes.
Familiarity with platform architecture, upgrade planning, best practice patterns, and lifecycle management for a growing instance.
Solid understanding of ITIL processes and proven ability to embed structure within maturing ITSM environments.
Strong problem solving ability with experience diagnosing complex ServiceNow issues across modules.
Excellent communication skills with the ability to partner effectively with both technical teams and business stakeholders.
ServiceNow Certified System Administrator (CSA) required; additional CIS certifications (CSM, ITSM, Discovery, or SOM) are highly regarded.

Employee benefits, recognition, and wellbeing platform
Career growth via succession planning, internal promotions, and mentorship opportunities
Ongoing investment in professional development through industry and technology certifications, and study assistance
Mental health support through our Employee Assistance Program
Support for family and caring responsibilities, including paid parental leave
Employee referral program, with monetary incentives offered

ServiceNow Consultant

Key skills