Create and complete travel arrangements (air, hotel, car, rail)
Ensure reservations are built according to client standards and preferences
Act as a trusted advisor by offering informed and insightful recommendations that provide the best traveler experience
Handle basic and moderately complex bookings with potentially non-standard and multi-destinations, ticket exchanges, and complex fares
Raise most complex bookings to more experienced staff
Assignments include both routine and non-routine work
Benefit from comprehensive training by experienced colleagues and use our social intranet to always stay up-to-date

Must be fluent in English and Japanese – written and spoken
Thorough
Good verbal and written communication skills
Basic MS Office
A genuine passion for high-quality customer service — we care about our customers and it’s important to us that you do too
Strong teamworking skills
A positive, “can do” attitude
Willingness to learn and grow!
CWT accepts Military experience/certifications as a substitute for some requirements.

Flexible benefits are tailored to each country and start the day you do.
These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Inclusion in every aspect of our business at Amex GBT.
You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

Travel Consultant

Key skills