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IT Support Analyst at ONMO | JobVerse
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IT Support Analyst
ONMO
Website
LinkedIn
IT Support Analyst
United Kingdom
Full Time
3 hours ago
$40,000 - $50,000 GBP
No Sponsorship
Apply Now
Key skills
Azure
MacOS
Azure AD
Entra ID
Identity Management
CRM
About this role
Role Overview
Act as the first point of contact for all IT queries, delivering a friendly and effective service.
Troubleshoot issues with hardware, software, and connectivity for both office and remote users.
Support onboarding and offboarding processes, ensuring new joiners are set up for success.
Maintain and track IT equipment and assets.
Manage user accounts, licenses, and permissions in Office 365 and Entra ID.
Support and maintain endpoint management through Microsoft Intune (Windows and macOS).
Define and improve security baselines for company devices.
Support user access, licensing, and permissions across operational platforms, including CRM and telephony systems.
Provision and manage access for Customer Care, Customer Service and Fraud teams, ensuring records remain accurate.
Use Power Automate to streamline internal processes and reduce manual work.
Support documentation of IT processes and contribute to knowledge-sharing materials.
Collaborate with other technology teams to improve service experience.
Requirements
Some experience supporting users in a business environment.
Familiarity with Microsoft 365 administration (Outlook, Teams, SharePoint).
Basic knowledge of Intune or willingness to learn quickly.
Understanding of basic networking and device troubleshooting.
Experience automating tasks with Power Automate or similar tools.
Knowledge of security best practices for end-user devices.
Exposure to identity management (e.g., Entra ID or Azure AD).
Tech Stack
Azure
MacOS
Apply Now
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