Customer Solutions Analyst

Role Overview

• Complete assigned implementation tasks (configuration, training, installation, data conversion/manipulation, and customer discovery/interviews) within defined timelines.
• Lead discovery, requirements, solution design, configuration, testing, and launch of Nexpart B2B, eBay Link, Multi-Seller, Buy-Side & Sell-Side API integrations, and related initiatives.
• Coordinate cross-functional resources (Product, Engineering, Data, Support, Sales) and external partners to ensure successful delivery.
• Track work and achievements in company project management, CRM, and reporting systems.
• Perform analytical investigation of unique customer requirements and edge cases to determine viable solution paths.
• Analyze API traffic, logs, payloads, and error responses; triage and resolve integration issues; document root cause and preventive actions.
• Serve as the main point of contact during implementation and early lifecycle support; ensure smooth handoff to Support.
• Lead customer workshops and training; generate documentation, job aids, and playbooks for admins and end users.
• Provide proactive guidance for eCommerce deployment, eBay listing strategies, and API workflows based on Nexpart features.
• Build and maintain deep knowledge of WHI products and services.
• Maintain professional, courteous rapport and drive high customer satisfaction across implementations.
• Gather feedback and insights to influence product features, API enhancements, and implementation templates.
• Reuse standard configurations and templates to improve delivery speed and quality; follow SOP's for support and communications.
• Track project outcomes and adoption metrics; present progress and performance to team members.

Requirements

• Bachelor’s degree in Information Systems, Computer Science, Business, Supply Chain, or related field; equivalent experience considered.
• 3+ years in technical implementation, solutions consulting, business systems analysis, or eCommerce integrations.
• Hands-on experience with B2B eCommerce platforms, marketplace integrations (eBay), and API-based solutions.
• Automotive parts industry experience (e.g., Shop Service Writer, Parts Counter/Operations, Vehicle Mechanical Technician).
• Demonstrable understanding of REST APIs, JSON/XML, webhooks, authentication (OAuth, API keys), and integration patterns.
• Familiarity with data mapping with Microsoft Office or similar Google-based solutions.
• Proficient with tools such as Postman, Swagger/OpenAPI, log analysis, and ticketing/project management platforms (Jira, Confluence).
• Ability to translate business requirements into technical specifications and implementation plans.
• Strong problem-solving skills with a structured approach to investigation and root cause analysis.
• Understanding of B2B purchasing workflows; as well as eBay pricing strategies, tax/shipping rules, and order management.
• Good communication and customer management skills, with confidence leading customer calls and cross-functional meetings, and a disciplined approach to follow-up.
• Detail-oriented, organized, and capable of managing multiple projects concurrently.
• Customer-centric approach with a focus on outcomes and value realization.
• Bilingual/multilingual communication skills; Spanish and/or French preferred.

Benefits

• Medical benefits
• 401(k) eligibility
• Paid time off
• Flexible schedule
• Parental leave