Senior Staff Analyst, Customer Research and Intelligence

Role Overview

• Lead the design and execution of primary research programs, including quantitative surveys, qualitative interviews, ethnographies, and concept testing
• Translate complex customer insights into clear, actionable recommendations that guide strategic decisions across product, marketing, and CX teams
• Oversee the research roadmap and manage partnerships with external research vendors and agencies
• Champion customer-centricity across the organization by embedding research insights into planning and go-to-market processes
• Manage and mentor a team of researchers, ensuring best practices in methodology, analysis, and stakeholder communication
• Work cross-functionally with analytics, data science, and UX research to integrate multiple data sources for a holistic view of the customer
• Present executive-level insights that inform C-suite priorities, market positioning, and innovation strategy
• Partner with Go-To-Market and engineering teams as a peer
• Work side-by-side with Go-To-Market, Engineering, AI and data science leadership to evaluate technical options, identify technical tradeoffs, estimate effort, and make architecture recommendations where applicable
• Guide engineering toward pragmatic solutions when requirements are ambiguous or shifting
• Drive business impact through stakeholder partnership
• Build trust-based relationships with senior business stakeholders by understanding their strategy, pain points, and how data and AI solutions can help
• Run monthly/quarterly portfolio reviews to ensure delivery stays on track and aligned to business needs
• Frame ambiguous problems, generate hypotheses, and drive to recommendations when there's no clear precedent
• Manage through transition and complexity
• Lead data product continuity during a major technology stack migration; ensure critical reporting capabilities remain intact as systems transition over multiple quarters

Requirements

• Bachelor’s degree in Marketing, Business, Behavioral Science, or related field; advanced degree preferred
• 1-3+ years of experience in customer insights, market research, or related fields, with at least 5 years in a leadership capacity
• Proven success in designing and implementing large-scale primary research studies
• Expertise in both qualitative and quantitative methods and in synthesizing research into business impact
• Strong data storytelling and communication skills, including executive presentation experience
• Experience with tools such as Qualtrics, Medallia, SPSS, or similar research platforms
• Excellent leadership, collaboration, and vendor management abilities
• Preferred: Experience managing AI/ML product development end-to-end, from problem framing through deployment and iteration
• Preferred: Experience building customer-facing data products, not just internal tools / dashboards
• Preferred: Experience with building LLM ready semantic layer

Tech Stack

• Go

Benefits

• Employee Assistance Program
• Pension plan (PPK)
• Private Medical Insurance (PMI)
• Life and Accident Insurance
• Annual Leaves
• Flex Wallet
• Multi-sport Card
• Lunch Pass Card
• Discount Portal