Operate, maintain, and document Hosting environments according to product descriptions
Respond to incidents, requests, and technical problems, ensuring environment normalization
Plan and implement changes (fixes, migrations, and improvements)
Perform root cause analysis and propose technical and operational improvements
Provide technical support to Layer 1 teams, including escalations
Participate in projects
Identify opportunities for improvement and new business
Handle telephone support with customers and participate in on-call rotations
Monitor processes with vendors and clients, ensuring deadlines and quality
Manage service requests (activation/deactivation of products)
Requirements
Strong experience with Microsoft operating systems (Level 2 support and root cause analysis)
Extensive experience with Microsoft tools
Experience planning and executing changes
Advanced conversational English (will be tested)
Availability to work night shift from 22:00 to 07:00 (Monday to Friday)
Benefits
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability
Equinix is an equal opportunity employer. All candidates will be considered for employment regardless of race, color, religion, creed, national or ethnic origin.
We value diversity of thought and contribution and are committed to providing an equitable work environment.