About this role
Role Overview
- Operate, maintain, and document Hosting environments according to product descriptions
- Respond to incidents, requests, and technical problems, ensuring environment normalization
- Plan and implement changes (fixes, migrations, and improvements)
- Perform root cause analysis and propose technical and operational improvements
- Provide technical support to Layer 1 teams, including escalations
- Participate in projects
- Identify opportunities for improvement and new business
- Handle telephone support with customers and participate in on-call rotations
- Monitor processes with vendors and clients, ensuring deadlines and quality
- Manage service requests (activation/deactivation of products)
Requirements
- Strong experience with Microsoft operating systems (Level 2 support and root cause analysis)
- Extensive experience with Microsoft tools
- Experience planning and executing changes
- Advanced conversational English (will be tested)
- Availability to work night shift from 22:00 to 07:00 (Monday to Friday)
Benefits
- Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability
- Equinix is an equal opportunity employer. All candidates will be considered for employment regardless of race, color, religion, creed, national or ethnic origin.
- We value diversity of thought and contribution and are committed to providing an equitable work environment.