Responsible for all client communication, understanding client goals and interests, and discussing project requirements with clients
Serve as a liaison between the client, Director of Business Development, and internal teams to ensure client expectations are met and managed through communication and efficient workflow
Maintain and strengthen relationships within existing accounts
Track new and existing revenue within assigned accounts by service type
Assist in sales support business development tasks (e.g. prospect and client research, meeting preparation, presentations, and quarterly reports)
Develop a strong understanding of TL eDiscovery capabilities and services, and effectively communicate offerings to clients
Compose or generate a variety of materials (e.g. SOWs, RFPs, sales reports, memos, letters, etc.)
Lead all billing and invoice collection tasks for assigned accounts
Provide support to senior team members and perform other special projects or duties as required

Bachelor's Degree
1
2 years of direct work experience in account management or a similar capacity
Exceptional verbal communication and presentation skills
Excellent problem-solving ability and organizational skills
Ability to build and maintain lasting relationships with clients
Ability to work within a team and all levels of management
Understanding of the legal industry, including eDiscovery and all phases of the EDRM

Strategic Account Associate

Key skills