Responsible for the strategic design and execution of the organisation's Operational Risk Management Framework (ORMF) and Business Continuity Management (BCM) program
Ensure resilience against internal process failures, external events, and technological disruptions
Lead development and enhancement of the ORMF and capture emerging risks in digital banking
Direct annual Risk Control Self-Assessment (RCSA) process across all departments
Establish and monitor Key Risk Indicators (KRI) and provide proactive reporting to the Board Risk Management Committee (BRMC)
Oversee operational loss database and root cause analysis for significant risk events
Conduct comprehensive Business Impact Analysis (BIA) for critical business functions
Ensure Business Continuity Plans (BCP) integration with IT Disaster Recovery (DR) plans
Design and lead high-stakes simulation exercises and serve as primary coordinator for Crisis Management Team (CMT)
Assess operational and continuity risks of service providers and cloud partners
Collaborate with Fraud Risk team to profile operational vulnerability risks and act as risk gatekeeper for new product launches
Act as subject matter expert for BNM engagements

12–15 years in Risk Management within the Financial Services Industry (FSI)
At least 5 years in a senior leadership role
Bachelor’s degree in finance, Business, Risk Management, or a related field
Professional certification is highly preferred
Deep, working knowledge of BNM RMiT, Policy Document on Operational Risk, and MFRS 17 standards
Proven track record of managing cross-functional teams and influencing C-suite stakeholders during crisis situations
Familiarity with GRC (Governance, Risk, and Compliance) tools and BCM software
Strong capability in data-driven risk modelling and trend analysis

Senior Manager – Operational Risk, Business Resilience

Key skills