Monitor live cross-border payment transactions and escalate stuck, delayed, or rejected flows using defined playbooks
Track high-value transactions, volume anomalies, and corridor performance, providing timely operational updates
Monitor SLA adherence across payment corridors and partners, flagging breaches and driving resolution
Perform transaction-level pricing reconciliation and validate FX, margins, and incentives against source data
Maintain and improve reconciliation trackers to ensure data accuracy and auditability
Support go-live validation for new integrations, including API checks, wallet validation, and test transactions
Investigate transaction anomalies, identify root causes, and recommend improvements to monitoring and workflows

3 years of experience in fintech, banking, payments operations, or a similar analytical role
Strong SQL skills with the ability to query and validate transaction-level data
Strong analytical and problem-solving skills with the ability to identify patterns and anomalies independently
High ownership and accountability, with a track record of driving issues through to resolution
Strong written communication skills with the ability to clearly summarize issues and escalations
Experience working with dashboards and tools such as Metabase, Looker, or Google Sheets
Experience in transaction monitoring, reconciliation, or settlement operations (preferred)
Exposure to cross-border payments, correspondent banking, or multi-currency systems (preferred)
Basic Python or scripting skills for automation and data validation (preferred)
Understanding of payment system architecture, including OFI, network, and BFI layers (preferred)

Analyst, Payment Operations

Key skills