Drives the development and execution of strategies to enhance operational efficiency, reduce costs, and enhance customer experience and compliance
Oversee the Project Management Office for the PHCO organization
Oversee the implementation of operational excellence initiatives, ensuring successful execution and desired outcomes
Analyze and optimize operational processes using methodologies such as Lean, Six Sigma, and Kaizen
Monitor and track key performance indicators (KPIs) to measure the effectiveness of operational initiatives
Lead and mentor teams in operational excellence practices
Build a high-performing team and promote a culture of continuous improvement
Collaborate with cross-functional teams to address operational challenges and opportunities
Develop and implement reporting systems to track operational performance and present findings to senior management

Bachelor's Degree in business administration, healthcare management, or related field or equivalent experience required
Master's Degree in a related field preferred
10+ years healthcare operations experience required
Six Sigma and deep operational experience preferred
Previous experience managing staff, including hiring, training, managing workload and performance required
Large-scale experience within environments regulated by state and federal agencies preferred.

Vice President, Operations Excellence, Enablement

Key skills