Partner with service delivery teams to identify automation opportunities within operational and support processes
Analyze current delivery workflows and recommend automation solutions that reduce manual effort, improve consistency and lower operational risk
Design scalable automation frameworks that integrate enterprise platforms such as ServiceNow and ERP systems
Define automation solution designs using appropriate technologies including workflow automation APIs scripting, AI, and RPA where applicable
Lead automation backlog prioritization and roadmap definition
Work with global teams to align automation initiatives to shared standards architectures and implementation patterns
Support consolidation of automation efforts into a consistent global approach while still meeting regional delivery needs
Prioritize automation initiatives based on delivery impact feasibility and value
Provide architectural guidance and support to Service Delivery Automation Engineers during implementation
Ensure automation solutions are scalable maintainable and suitable for reuse across multiple support processes and Product Lines
Establish automation governance, standards, and best practices

Bachelor’s degree in computer science information systems engineering or related field
8 or more years of experience in service delivery automation process improvement or enterprise systems architecture
Strong experience analyzing service operations support or managed services workflows
Experience working with enterprise IT service management platforms such as ServiceNow
Working knowledge of automation approaches including workflow automation, APIs scripting, and RPA
Ability to translate operational needs into clear practical automation solution designs
Strong analytical problem solving and communication skills
Ability to collaborate effectively with both regional delivery teams and global stakeholders

Compensation, bonuses, and benefits to match the skills of our top-performing team members

Service Delivery Automation Architect

Key skills