About this role

Direct examining commercial property and auto claims of medium severity
Investigate, analyze, evaluate and adjust assigned claims in the most efficient, effective way while delivering a customer-centric experience
Coverage verification through policy analysis
Work to have a timely resolution to claims by developing case strategy; developing a case evaluation; and escalating issues as appropriate
Proactive and timely establishment and maintenance of claim reserves
Proactive and timely customer service both internally and externally responding to enquiries and participating in customer marketing efforts as required
Monitor and manage outside vendors, including independent adjusters and counsel within accepted budgets and protocols

Knowledge of the insurance industry with ideally 1-3 years of claims adjustment experience
Superior oral and written communication skills, including the concise presentation of often complicated facts along with analysis and recommendations
Bilingual French and English preferred
Auto or commercial property experience preferred

Claims Specialist

Key skills