Successful delivery of digital transformation projects on time and within budget.
Improvement in operational efficiency and productivity metrics.
Achievement of defined quality control standards and reduction of defects/errors.
Increased adoption of digital tools and processes across Retail Banking Operations.
High levels of stakeholder satisfaction and positive feedback from internal and external partners.
Consistent delivery of projects on time, within budget, and meeting or exceeding scope requirements.
Proactive risk management with early identification and mitigation of project issues.
Reduction in defects, errors, or product failures through continuous monitoring and improvement.
Streamlined operations and workflows through the application of digital tools and automation.
Use of data analytics to identify opportunities for process enhancements.
Strong return on investment (ROI) for digital transformation projects.
Budget adherence across digital transformation and project management initiatives.
Regular quality audits with successful findings and action plans to address gaps.
Measurable improvements in operational efficiency, productivity, and cost-effectiveness.
Support the division head in providing timely information and data related to the overall performances of different units within RBG.
Ownership of end-to-end life cycle of all RBG projects.

Minimum 12 years’ experience in leading digital transformations and Project management in the financial industry.
Bachelor’s or master’s degree in business administration, finance, computer science or a related field.
Strong knowledge of digital technologies, trends and best practices.
Track record of leading and delivering results in fast paced, dynamic environments, particularly in project management.
Strong ability to analyze data, performance metrics and identify opportunities.
Excellent project management, presentation, leadership, communication and stakeholder management skills.

VP, Digital Transformation, Project Management, QC

Key skills