Director – Community Engagement

Role Overview

• Translate vision, mission, and strategic objectives into functional goals, ensuring successful integration with other functional areas.
• Develop and execute sector expansion strategies to grow GS1 Canada’s footprint within emerging and priority industries.
• Contribute to decisions in support of policy and strategic direction.
• Work closely with the Community Engagement team to develop and implement strategies and campaigns to drive new subscribers, reduce attrition, and increase mass adoption of GS1 Global standards and services.
• Identify, evaluate, and prioritize new market opportunities within targeted sectors to drive subscriber acquisition and long-term growth.
• Ensure subscriber relationships are established and maintained through the provision of exceptional service at all level of the organization including the C-suite.
• Build and maintain strategic relationships with key stakeholders, associations, and regulatory bodies within priority sectors to strengthen GS1 Canada’s market position.
• Establish, build, and manage cross-departmental relationships with subscribers to identify and drive new opportunities and engage in incremental GS1 Canada Industry Managed Solutions.
• Handle subscriber escalations.
• Understand and successfully articulate the value proposition for each Industry Managed Solutions to external stakeholders and consult on best practices.
• Ensure ongoing understanding of all emerging technologies and services provided by GS1 Canada and within the competitive landscape.
• Participate in industry and government events associated with related sectors and provide strategic insight to internal stakeholders to deliver and maximize value.
• Provide leadership to indirect reports by providing motivation, mentoring, and coaching to all staff, to drive subscriber engagement and satisfaction.
• Participate in department leadership team meetings.

Requirements

• Bachelor’s degree post-graduate studies
• At least ten (5 to 7) years’ related experience in account management role within Business Development/Account Management / Supply Chain / Logistics / Solution Provider / Manufacturing with demonstrated success defining and launching initiatives within a fast-paced, environment.
• Background in grocery, food service, Healthcare, Pharma, and brokerage is an asset.
• Strong interpersonal skills and professionalism to develop and maintain collaborative working relationships and partnerships with stakeholders and colleagues at all levels.
• Passionate driver with proven influencing skills with the ability to effectively communicate with a wide variety of people at all levels to advance business priorities.
• Proven leadership skills and achievements that will effectively gain the confidence and support of internal and external stakeholders.
• Experience in performing needs assessment in a consultative approach (whiteboard session) with different stakeholders.
• Previous proven successes working in a fast-paced, multi-level, project-based environment with emphasis on tight timelines and delivery.
• Proven organizational abilities with strong attention to detail as well as effective analytical and problem-solving capabilities.
• Possesses superior communication skills to facilitate discussions with a diverse stakeholder group, influence and negotiate requirements.
• Ability to build credibility through experience and a consensus-driven approach.
• Knowledge of GS1 Canada’s products and services (gained through internal networks or from a stakeholder environment) an asset.
• Bilingualism (French & English) is an asset to be able to engage with potential and existing subscribers from across the country.
• Position may require travel to attend trade show and conference and support subscriber engagement.

Benefits

• Job Benefits