Support the delivery of data driven-insights & solutions for patient services programs
Partner with functional leads for Pfizer’s Business Analytics community, Pfizer Business Technology, Specialty Pharmacy Providers (SPP) center of excellence, and external SPP customers, legal, and compliance to develop and implement models, insights, and data products
Perform sophisticated syntheses across multiple insight sources to deliver impactful and relevant patient services strategy recommendations
Identify KPIs to monitor and diagnose program performance and operational execution, across the patient journey
Maintain data governance standards to ensure consistency and clarity in program metrics / business rule implementation over time
Work within a high-performing team of insights professionals, responsible for delivering integrated insights, program measurement analytics, reporting, and launch support
Monitor and manage research and analytics program budgets, identifying opportunities for cost savings, and ensuring financial compliance

Bachelor’s degree required
Master of Science strongly preferred in a quantitative or engineering discipline
6+ years’ experience in Biopharma, analytics, strategic consulting, business, or related area
2+ years of hands-on coding experience in SQL or other data analytics tools in life sciences (e.g., Python, R, SAS)
Experience with the pharma ecosystem and datasets including physician-level prescribing, institutional sales data, payer-prescriber-level data, formulary data, Rebates, Symphony claims, Copay claims
Prior experience with patient services programs, including specific programmatic components, spanning: Affordability Programs (e.g., Copay, eVoucher), Field Access Support, Hub / Prior Authorization Support, Pharmacy / Distribution Workflows (i.e., retail, specialty pharmacy, and buy-and-bill)
Demonstrated success in a highly fast-paced setting
Ability to execute business direction, priorities, and action plans
Demonstrated analytical capabilities and critical thinking skills
Exceptional written and verbal communication skills, and prior experience in presenting to functional leaders
Strong customer service orientation
Ability to receive and implement direction from senior colleagues to achieve meaningful outcomes and create business impact
Commitment to receiving development and coaching from leadership

401(k) plan with Pfizer Matching Contributions
Additional Pfizer Retirement Savings Contribution
Paid vacation
Holiday and personal days
Paid caregiver/parental and medical leave
Health benefits including medical, prescription drug, dental and vision coverage

Senior Manager, Patient Services – Affordability Analytics

Key skills