About this role
Role Overview
- Resolve a full range of internal and external customer requests
- Research and assemble data
- Prepare documentation and proposals for internal and external clients
- Provide guidance and outcome data to management on area of expertise
- Assist with training on subject matter
- Additional responsibilities as assigned
- Excel experience required
- Previous client service experience required
Requirements
- High school diploma or GED required
- Bachelor’s Degree or two years of experience on a specialized subject matter
- Must maintain current required licenses and certifications relevant to field of expertise
- Demonstrates the ability to communicate verbally and in writing throughout all levels of organization, both internally and externally
- Effective customer service skills
- Proficient use of applicable technology
- Ability to work in team environment as well as independently
- Ability to analyze and prioritize multiple responsibilities