Senior Advisor, Market Development – Contact Center

Role Overview

• This position must be a government program subject matter expert, with a focus on contact center operations.
• We are looking for individuals with prior product management, or direct government program experience who are market-focused and have been evangelists/thought leaders in some capacity during their career.
• MDs will be active in the market, including conference/events to develop and manage whitespace with customers and partners, and will become experts in the market needs, trends, and opportunities.
• We are looking for people with intense customer and market focus and a desire to always want to be talking with people in the market and customers.
• The right candidate will be able to cultivate and maintain relationships with key internal and external stakeholders such as Federal/State/Local/Education government agencies, private-sector partners, including consultants, and policy influencers to enhance collaboration and drive adoption of TU solutions.
• Support establishing and scaling of the Market Development functional practice across all Public Sector sub-verticals
• Collaborate with matrix partners such as, Sales, Marketing, Solutions, Government Affairs, Research and Consulting, to drive excellence in the market development functional engagement process across the broader Public Sector Team
• Support annual strategy and planning process
• Design, launch and deploy cross pollination campaigns
• Be an expert in the government contact center markets and build market requirements documents, and solution business cases
• Represent the agency at conferences, workshops, and public forums to communicate TU’s unique value proposition and how it relates to an agency’s strategic goals
• Contribute to go-to-market planning for existing or new solutions and, in conjunction with marketing, build assets and thought leadership pieces
• Work closely with sales and marketing to design go-to-market plans that will drive revenue

Requirements

• 8+ years of experience in market development, strategic government engagement, or business development in Federal, or State/Local/Education markets
• Experience with Federal and State/Local/Education governments markets, ideally in a role familiar with, or responsible for contact center operations, including fraud mitigation tactics
• Excellent client facing manner and presentation skills
• Strong blend of business and technical acumen
• Willingness to travel up to 30% domestically
• Eligible to work in the Unites States
• Self-starter with an ability to work independently under minimal supervision
• Bachelor’s degree in Business, Marketing, Economics, or a related field required; Master’s degree preferred

Benefits

• flexible time off for exempt associates
• paid time off for non-exempt associates
• up to 12 paid holidays per year
• health benefits (including medical, dental, and vision plan options and health spending accounts)
• mental health support
• disability benefits
• up to 12 weeks of paid parental leave
• adoption assistance
• fertility planning coverage
• legal benefits
• long-term care insurance
• commuter benefits
• tuition reimbursement
• charity gift matching
• employee stock purchase plan
• 401(k) retirement savings with employer match
• access to TransUnion’s Employee Resource Groups