Key skills
Communication
About this role
Role Overview
- Process and support Global Trade & Standby Services (GTSS) and Foreign Exchange (FX) products throughout the full transaction lifecycle
- Review, examine, and reconcile trade and payment documents to ensure accuracy and compliance
- Verify documents such as bills of lading, invoices, and packing lists against letter of credit terms and international rules
- Collaborate closely with internal teams, banks, customers, and external parties to facilitate payments, settlements, and document transfers
- Adhere to established policies, procedures, and international trade regulations
- Maintain strict compliance with terms and conditions while delivering a high-quality client experience
Requirements
- High school diploma or equivalent
- Five or more years of relevant work experience
- Advanced knowledge of specific international banking products
- Strong problem-solving and client servicing skills
- Ability to identify and resolve/escalate complex problems with minimal guidance
- Effective verbal and written communication skills
- Proficient computer navigation skills using a variety of software packages including Microsoft Office application
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law