Senior Manager, Identity & Access Management – Global Operations

Role Overview

• Define and execute the global IAM operations strategy and target operating model, aligned to Zero Trust principles and Vanguard’s enterprise risk posture.
• Transform IAM operations from manual and reactive to automated, predictive, and scalable, with clear SLAs, KPIs, and operational health metrics.
• Build and lead a globally distributed operations organization, fostering accountability, ownership, and continuous improvement.
• Serve as a visible IAM operations leader in executive, risk, and governance forums—articulating outcomes, risks, and operational maturity.
• Drive aggressive automation across IAM operational processes, including access provisioning, de-provisioning, lifecycle events, certifications, and exception handling.
• Reduce operational friction and cycle times by eliminating toil, standardizing workflows, and integrating IAM into upstream and downstream technology platforms.
• Partner with IAM engineering teams to ensure operability is designed in, not bolted on—shifting left on reliability, monitoring, and remediation.
• Champion Site Reliability Engineering (SRE) and ITSM best practices within IAM operations.
• Oversee incident, problem, change, and service management processes for IAM platforms and services ensuring high availability and resilience in partnership with engineering.
• Lead root cause analysis for operational issues and ensure systemic fixes—not workarounds.
• Drive consistency across regional teams while respecting local regulatory, audit, and business requirements.
• Partner closely with cybersecurity, cloud, infrastructure, application, and business teams to embed IAM seamlessly into enterprise workflows.
• Collaborate with compliance, audit, and risk partners to ensure IAM operations meet regulatory and control expectations.
• Act as a key liaison between IAM strategy, engineering, and operations, ensuring execution matches intent.

Requirements

• 8+ years in IAM, cybersecurity, technology or enterprise technology operations with 4–6 years in leadership roles.
• Experience operating IAM services at enterprise scale, including identity lifecycle management, access provisioning and certifications, directory services and authentication platforms, privileged and non-privileged access operations.
• Understanding control frameworks, operational risk, and audit readiness.
• Proven success driving automation led operational transformation in complex environments.
• Familiarity with DevOps/SRE concepts, infrastructure as code, and API driven operations.
• Demonstrated success leading multiregional teams, with strong coaching and talent development skills.
• Ability to communicate complex operational concepts clearly to executives, engineers, and business partners.
• Strong stakeholder management skills with the ability to influence without authority.

Tech Stack

• Cloud
• Cyber Security
• ITSM

Benefits

• Comprehensive health and wellness care
• Work-life balance
• Investment in your future