Be an expert advisor to employees and clients on devices/solution-related technical issues
Provide guidance on integrating our products into client solutions and resolve challenges relating to Teltonika Networks products. You’ll do this through communication with both customers and our remote support team, via ticketing, emails and online meetings
Self-sufficiently resolve technical issues originating from customer’s configuration, firmware/software, other sources
Have hands-on experience with Linux based OS, industrial protocols, various networking services and protocols and occasional 3rd party peripherals
Conduct training sessions for employees and clients on our products and solutions
Preparing documentation for internal and external use (e.g., Teltonika Wiki)
Act as a key link between Teltonika Networks R&D and other departments or customers, facilitating the resolution of complex technical challenges
Work closely with Sales Managers in a customer-facing, field-based role, involving regular travel, on-site meetings, and online support

Knowledge in Computer Networking and / or technical or engineering education
Excellent communication and presentation skills – you communicate clearly and can make complex technical detail accessible to your audience
You are service-centred and have the ability and desire to help others
Capability of working in a fast-paced environment
Ability to form technical documentation
Experience in 2nd or 3rd line technical support would be considered an advantage
Certification in CCNA or similar courses would be considered an advantage.

An attractive basic salary plus bonus scheme
Flexibility to work around our core hours
Free onsite wellness centre, weekly gym class schedule and community events
Free on-site parking and 2-minute walk to Exchange Quay tram-strop
Remote GP, counselling and physiotherapy access
Great opportunities to grow in a strong and rapidly expanding company
Professional development through our career pathways
A place where curiosity is key: here, we’re always sharing knowledge and developing
Flexible company pension scheme
Enhanced annual leave and your birthday off each year
Cycle to Work Scheme
Referral scheme

Pre-Sales IoT Engineer – Networking Solutions

Key skills