Lead end-to-end onboarding implementations for Enterprise customers from kickoff through successful completion.
Serve as the primary point of contact and trusted advisor for Enterprise stakeholders throughout onboarding.
Build and execute milestone-based onboarding plans aligned to customer goals, timelines, technical requirements, and rollout strategy.
Manage onboarding timelines, dependencies, risks, stakeholder expectations, and implementation visibility across systems such as Salesforce and Rocketlane.
Align Hostaway capabilities to customer workflows and business objectives to drive successful adoption.
Coordinate cross-functional implementation activities with Sales, Customer Success, Product, and Support teams.
Deliver tailored onboarding workshops, training sessions, and solution walkthroughs for customer teams and leadership.
Identify opportunities to improve onboarding processes and support onsite onboarding engagements when needed.

3 to 5+ years experience in SaaS onboarding, implementation, or project management roles supporting mid market or Enterprise customers
Strong project management skills with experience coordinating multi-stakeholder implementations
Experience working with complex customer environments and cross-functional decision makers
Excellent communication, facilitation, and executive level presentation skills
Ability to manage multiple concurrent onboarding implementations with competing priorities
Strong problem-solving mindset and ability to navigate ambiguity in fast-growing environments
Experience delivering structured onboarding or implementation frameworks
Comfort working directly with technical and operational stakeholders
Willingness to travel occasionally for onsite customer onboarding engagements

Competitive Compensation: We offer competitive pay based on market rates in the country of the applicant.
100% Remote: Enjoy the freedom to work from anywhere within your country of residence—be it a co-working space, your home office, or even your dining room table.
Equity: Every role in our company comes with valuable stock options in a fast-growing and profitable company.
Values-Driven Leadership: Our Core Values are not just words we’ve written to make us feel good. We leverage them daily when making strategic and tactical decisions.
Professional Growth: Our rapid growth offers unparalleled learning and development opportunities, along with a multitude of career advancement opportunities.
Annual Paid Leave: The specific amounts vary by country and are aligned with country and/or contract-specific norms.
Geographic Specific Benefits: As an international employer, we offer different country-specific benefits such as Health Insurance and Pensions in countries where these perks are customary.
Dynamic Team Culture: As a global company with team members in over 40 countries, our diverse and international culture fuels our innovation and creativity, providing a key pillar to our success (and making it a lot of fun to work here).

Enterprise Onboarding Specialist

Key skills