Life Insurance Operations Specialist – m/f/d

Role Overview

• End-to-end handling of customer inquiries related to private pension contracts
• Service-oriented communication with customers — by phone and in writing
• Independent processing of policy transactions in the life insurance area
• Ensuring compliance with agreed service level agreements (SLAs)
• Close collaboration within a dedicated project team
• Active participation in the continuous improvement of processes and workflows
• Contributing to the collaboration with our insurance partners

Requirements

• Experience in the insurance or financial services industry
• Vocational training as an insurance and finance clerk (Kaufmann/Kauffrau für Versicherungen und Finanzen) or an equivalent qualification
• Enjoyment of communication and customer interaction
• Strong service mindset and customer orientation
• Structured and independent working style
• Resilience and reliability — also during busy or dynamic periods

Benefits

• Flexible working hours — depending on assignment, up to 100% remote work possible
• Attractive compensation including holiday and Christmas bonuses as well as additional salary components
• Individual benefits from a modular benefits system (e.g., Deutschlandticket [public transport pass], internet subsidy, meal allowance)