Lead and mentor a specialized team of senior fraud investigators and analysts, guiding case investigations and building team capability.
Own the resolution of complex, high-risk, or executive
escalated fraud cases, making final decisions in ambiguous scenarios.
Analyze fraud signals and trends, translating insights into platform-level controls, rules, and policies.
Collaborate with data, product, trust & safety, legal, and policy teams to design and implement new fraud countermeasures.
Develop and present clear investigative reports and fraud intelligence summaries to AirCover leadership and cross-functional partners.
Support operational queue work during surge periods, ensuring service excellence and platform integrity.

8+ years of leadership experience in fraud investigations, intelligence, risk analytics, or related fields (e.g. financial crime, insurance, platform abuse).
Demonstrated expertise connecting case-level insights to broader fraud patterns and systemic risk, including advanced analytics and network detection.
Strong background in fraud strategy, behavioral analysis, and the development of risk controls and operational workflows.
Proven ability to produce clear, structured investigative writing and guide others in narrative and reporting standards.
Hands-on experience with fraud tooling, upstream signal detection, and working with structured datasets; advanced proficiency with SQL and Python for analysis.
Working knowledge of cyber risk frameworks, digital forensics, and platform security; certifications such as CISSP, CHFI, CEH, GIAC, CFE, or Security+ are preferred.
Track record of building and leading high-performing teams, fostering clarity, accountability, and resilience in high-stakes environments.
Experience collaborating with international and cross-functional partners to drive policy, process, and technology improvements.

This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Fraud Investigations Manager

Key skills