Key skills
CloudJavaScriptSFDCSalesforceChange ManagementCommunicationSales
About this role
Role Overview
- Lead requirements gathering sessions with business stakeholders and Business Analysts to understand and document business processes and needs.
- Translate documented requirements into actionable Salesforce solutions.
- Design and configure Salesforce solutions using declarative tools (Flows, Process Builder, Validation Rules, Approval Processes, Reports, Dashboards, etc.).
- Own the end-to-end solution design and configuration process, leveraging Salesforce declarative tools and best practices.
- Manage the process of implementing improvements and new functionality in the SFDC application suite, prioritizing declarative solutions.
- Provide training and support to end users on Salesforce and related sales and marketing technology tools (e.g., Conga Apttus, Ironclad CLM, DocuSign).
- Communicate and collaborate with technical resources (Developers) and internal stakeholders regarding status, technical issues, and creative solutions to support business requirements.
- Utilize Salesforce best practices related to release management and deploy changes from sandboxes to production.
- Create and maintain documentation on business processes, requirements, and application configuration.
- Identify system inefficiencies/gaps, troubleshoot operational issues, and explore opportunities for updates and enhancements.
- Support the governance model by working closely with all system partners to ensure minimal impact to organizations within the Salesforce instance.
- Stay current with Salesforce releases, features, and industry trends to proactively recommend improvements.
- Assist with user acceptance testing (UAT) and change management activities.
- Collaborate on cross-cloud projects (Sales, Service, CPQ, Experience Cloud, etc.) as needed.
Requirements
- 5+ years’ experience in designing, building, and implementing business solutions using information technology.
- Significant experience in business analysis, requirements definition and deployment of business requirements to information systems.
- 5+ years’ experience in Salesforce administration or consulting.
- 5+ years’ experience with Sales and Support operations.
- 3+ years of experience working with the SFDC product suite.
- Experience with advanced Salesforce configuration (Flows, Process Builder, Lightning App Builder, etc.).
- Intermediate understanding of Salesforce development (Apex, JavaScript) for communicating requirements to developers.
- Salesforce Administrator certification required; additional Salesforce Consultant certifications preferred.
- Strong analytical, problem-solving, and communication skills.
- Experience with user training, documentation, and change management.
- BS, BA, and/or Masters in Business, Computer Science, Information Services, or related discipline.
Tech Stack
- Cloud
- JavaScript
- SFDC
Benefits
- Competitive compensation package
- Annual bonus opportunities
- Professional development programs