Maintain and grow strong customer relationships through professional communication and support.
Diagnosing and troubleshooting electrical, mechanical, and software issues for battery systems both remotely and on-site.
Foster continuous improvement and collaboration across cross-functional teams.
Develop subject matter expertise on hardware/software systems and act as the primary technical resource for complex issues.
Act as a resource for junior team members on complex technical issues.
Support knowledge sharing and collaboration within the team.
Manage third party contractors
Provide onsite technical support and training to customers on system operation and safety.
Document service activities, maintenance records, and technical reports accurately.
Ensure compliance with industry safety standards and environmental regulations.
Respond to emergency service requests and resolve issues under time-sensitive conditions.
Ensure compliance with contractual terms, conditions, and service-level agreements

Bachelor’s degree Electrical Engineering or equivalent preferred, or combination of experience and 2-year technical certificate accepted.
5+ years managing customer relationships
8-10 years industry experience required (Utility, Wind, Solar, or Thermal energy equipment supplier).
Demonstrated experience leading safety efforts in an operational setting.
Must possess strong customer service mindset and a desire to take on tough and challenging projects
Strong communicator (written and verbal)
Demonstrated proficiency using MS Office Tools (Word, Excel, PowerPoint, Visio)
Demonstrated proficiency in Linux.
Previous experience with NetSuite.
Ability to read construction drawings including network and electrical drawings
Knowledge of industry standards (e.g., OSHA, NFPA, IEEE).
Ability to travel up to 20% of time, occasionally on short notice.
Customer-focused mindset with strong interpersonal skills.

Senior Service Engineer

Key skills