Play a pivotal role in shaping the technical direction, governance, and systems engineering standards for ServiceNow implementations
Partner closely with Strategic Committee leaders and the Lead Technical Architect
Develop governance frameworks, procedures, and documentation for ServiceNow solutions
Provide systems engineering guidance to multiple scrum teams
Ensure technical designs align with governance models, industry best practices, and broader ServiceNow product ecosystem
Support teams in designing applications and translating business requirements into technical specifications
Create solution blueprints that reflect both current and future state needs

Deep understanding of the ServiceNow product suite, including ITSM, CSM, FSM, SPM, HRSD, and SecOps
Experience with emerging ServiceNow capabilities and platform features
Strong background in systems engineering, workflow design, and business process management
Proficiency in mapping current and future state business processes
Experience creating technical designs, solution blueprints, and architecture documentation
Ability to evaluate use of out‑of‑the‑box capabilities vs. custom development
Experience designing integrations between ServiceNow and external systems
Familiarity with ITIL frameworks and methodologies
Ability to provide governance and guidance to technical teams
Strong understanding of the ServiceNow shared data model and product landscape

ServiceNow Technical Lead

Key skills