Accounts Receivable Manager

Role Overview

• Lead, mentor, and develop the Accounts Receivable team, fostering a high-performance, accountable culture.
• Establish clear goals, KPIs, and expectations aligned with company financial objectives.
• Oversee hiring, onboarding, training, and ongoing professional development.
• Manage team capacity, including timecards, PTO, and workload distribution.
• Oversee end-to-end AR operations including invoicing, collections, cash application, and dispute resolution.
• Lead complex collections efforts with a strong emphasis on customer service and relationship management.
• Design and implement custom billing plans and payment arrangements tailored to client needs while protecting company cash flow.
• Serve as the escalation point for sensitive or high-value accounts.
• Partner with customers to resolve billing issues, negotiate payment terms, and improve overall satisfaction.
• Develop and maintain weekly and monthly AR reporting packages for Finance leadership.
• Track and analyze key performance metrics, including Days Sales Outstanding (DSO), Aging and delinquency trends, Collection effectiveness, Invoice accuracy and cycle times.
• Provide actionable insights and recommendations to improve cash flow and reduce risk.
• Build and refine dashboards to enhance visibility into AR performance.
• Act as the subject matter expert (SME) for billing and collections processes.
• Identify opportunities to streamline workflows, improve efficiency, and enhance customer experience.
• Ensure compliance with internal controls, financial policies, and data privacy standards (PII/PHI where applicable).
• Collaborate cross-functionally with Sales, Customer Success, and Finance to align billing processes with client lifecycle needs.
• Support forecasting and cash flow planning through accurate AR data and trend analysis.
• Ensure timely and accurate invoice in accordance with contract terms and company policies.
• Monitor team performance against service-level expectations and departmental KPIs.
• Provide hands-on support when needed to ensure continuity during peak periods or staffing gaps.
• Maintain strong communication with internal and external stakeholders to ensure efficient issue resolution.

Requirements

• 7+ years of experience in Accounts Receivable, with at least 5+ years in a leadership role
• Proven experience managing custom billing plans and payment arrangements.
• Strong background in collections with a customer service–focused approach
• Experience owning and delivering AR reporting and performance metrics
• Proficiency with accounting/ERP systems and reporting tools
• Experience with Netsuite and system implementation is a plus
• Excellent communication, negotiation, and problem-solving skills
• Proficiency in data analysis and reporting, with the ability to leverage technology to drive process improvement.

Tech Stack

• ERP

Benefits

• Health, dental, and vision insurance with Company-sponsored Life Insurance
• Retirement savings plan with company match
• Vacation time off, sick time off, and holidays
• Ongoing training and development programs
• Opportunities for advancement within the company
• Flexible work schedules
• Remote first environment with company-wide conferences annually
• Employee assistance program for personal and family well-being
• Employee discounts on products and services through Insperity
• Recognition programs for outstanding performance
• Company-sponsored social events and activities