Lead and manage the Customer Innovations (AMS) team for SAP Digital Supply Chain
Own the operational excellence of AMS services including SLA performance, incident management, enhancements and releases
Act as the primary escalation point for key Digital Supply Chain customers
Build trusted relationships with customer stakeholders, ensuring high satisfaction and long-term partnership
Drive a proactive support mindset, identifying opportunities for optimisation, automation and innovation beyond break-fix support
Oversee and continuously improve support processes, governance and delivery standards
Collaborate closely with delivery, pre-sales and SAP counterparts to ensure seamless handover from projects into AMS
Shape continuous improvement roadmaps aligned to customer goals and SAP innovation capabilities
Support renewals, upsell and cross-sell initiatives by identifying additional value opportunities within existing customers
Lead, mentor and develop AMS consultants, fostering capability growth and knowledge sharing across the team
Contribute to the evolution of DyFlex’s Digital Supply Chain AMS offering, assets and accelerators

Proven experience leading SAP AMS / support teams, ideally within a consulting or SAP partner environment
Strong functional knowledge across SAP Digital Supply Chain, such as Planning (IBP, PP/DS), Manufacturing, Logistics, Procurement or Order-to-Cash
Experience owning customer relationships with accountability for service quality, outcomes and satisfaction
Solid understanding of S/4HANA Cloud and integrated supply chain processes
Demonstrated ability to balance BAU support stability with innovation and continuous improvement
Excellent communication skills with the ability to engage confidently with senior business and IT stakeholders
Experience with ITIL-aligned support models, governance, and SLA-driven delivery highly regarded
Commercial awareness, including experience supporting renewals or identifying growth opportunities
SAP certifications or formal SAP training highly regarded
A coaching mindset with a passion for developing people and high-performing teams

Customer Innovations Lead – Digital Supply Chain

Key skills