Provide senior-level functional support across SAP Procurement and SAP Ariba modules (e.g. Guided Buying, Buying & Invoicing, Sourcing, Contracts, Supplier Lifecycle)
Act as the primary escalation point for complex production issues, incidents, and service requests
Diagnose, troubleshoot, and resolve functional issues across integrated SAP S/4HANA and Ariba landscapes
Collaborate with technical teams on root cause analysis, integrations, enhancements, and fixes
Support patching, upgrades, releases, and regression testing activities
Work directly with customers to understand issues, prioritise outcomes, and provide clear, pragmatic solutions
Proactively identify opportunities for process optimisation, system improvements, and value realisation
Prepare and maintain high-quality documentation including knowledge articles, solution notes, and handover materials
Support minor enhancements and change requests from design through to deployment
Mentor and support junior consultants within the support practice, contributing to capability uplift
Participate in on-call or rostered support arrangements as required

Strong functional experience in SAP Procurement and SAP Ariba support environments
Proven experience supporting live SAP environments with a focus on stability, quality, and customer satisfaction
Solid understanding of source-to-pay processes and procurement best practices
Experience working across integrated SAP S/4HANA and Ariba landscapes
Excellent problem-solving, analytical, and troubleshooting skills
Strong communication skills with the ability to engage confidently with business and technical stakeholders
Consulting or managed services background highly regarded
Exposure to related Digital Supply Chain domains (e.g. Inventory, Logistics, Finance integration) is advantageous
SAP Ariba and/or S/4HANA Procurement certification(s) highly regarded
A proactive mindset with a passion for customer outcomes and continuous improvement

A flexible and supportive work environment including the ability to work from anywhere in Australia or New Zealand
Competitive remuneration and benefits including novated lease, birthday leave, salary packaging, wellbeing programme, additional purchased leave, and company-provided laptop
Comprehensive SAP training and certifications

Senior SAP Ariba, Procurement Consultant – Support

Key skills