Quality Assurance Analyst

Role Overview

• Act as a resource for funder and internal program teams by responding to data requests, providing support around QA-level data, and ensuring accurate reporting.
• Produce regular reports on client data, program metrics, and performance outcomes to support internal teams, funders, and other stakeholders. Ensure that all reports meet the required standards for accuracy and completeness.
• Assist program teams by analyzing data for trends and insights that could help improve service delivery. Provide data-driven recommendations for enhancing programs based on QA-level findings.
• Support the quality assurance efforts by reviewing data for accuracy, completeness, and consistency, providing feedback on discrepancies, and helping resolve issues.
• Support ongoing contract compliance by ensuring the maintenance of records, monitoring caseload and invoicing data, and preparing reports for audits and internal reviews. This role plays a key part in supporting data integrity and meeting funder requirements year-round.
• Collaborate with other teams such as Program Teams, Operations, Learning and Development, and Data & Technology teams to support quality control. Provide training and resources on data entry, reporting processes, and best practices to ensure accurate and consistent data collection. Coordinate meetings and follow-up to support clear communication. Work closely with program managers, funders, and internal stakeholders to ensure reporting needs are met and data is timely, accurate, and actionable.

Requirements

• One year of professional experience in data analysis, report generation, developing training materials, project coordination and process mapping.
• 2 + years working in the non-profit sector or human services or supportive housing, preferred.
• Strong communication, documentation and project coordination skills.
• Strong analytical thinking and problem-solving skills to identify root causes of defects and process inefficiencies.
• Ability to interpret data, identify trends, and recommend QA improvements.
• Proficient in data management, analysis and reporting tools (e.g., Excel, Salesforce, Asana)
• Collaborative, detail-oriented, and committed to equity and accuracy.
• Knowledge of QA methods, supportive housing programs and non-profit reporting requirements.

Benefits

• Health Care Plan (Medical, Dental, & Vision)
• Retirement Plan (With 5% Match)
• Life Insurance (Basic, Voluntary and AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long-Term Disability
• Training & Development
• Wellness Resources
• Hybrid Work