HR Central Representative

Role Overview

• Serves as the first point of contact for employee-related inquiries and issues utilizing a case management system.
• Quickly assess the level of complexity of cases and either answer directly or escalate to a Tier II Analyst or COE for resolution.
• Facilitate escalation and issue resolution as required.
• Ensure positive and consistent employee experiences by striving for excellence in understanding specific requests throughout the employee life cycle, resolving issues timely and with quality.
• Maintains employee data within our people-focused systems.
• Ensuring compliance with all corporate data administration, data security standards, and HR policies and procedures.
• Provide end-user support for employees interacting with HR systems including navigational questions and basic system issue resolution, escalating as applicable.
• Providing guidance and training on self-service capabilities.
• Leverage knowledge management tools to effectively respond to, document and monitor inquiries.
• Identify opportunities to address common inquiries through improved knowledge management system content and/or improved case management methodologies.
• Support the HR Central team by identifying and highlighting trends in inquiry types and/or volumes at an early stage to allow proactive planning and adjustments as necessary.
• Maintains a continuous improvement mindset; identifying process and technology opportunities, elevating to the appropriate technology team and supporting execution through insight and testing support.
• Continually develop HR acumen, maintaining awareness of the full portfolio of HR services, policies, and procedures and changes as they occur.
• Utilize the HR Central team as a platform to explore the breadth of HR and develop professionally.
• Follows and maintains Standard Operating Procedures (SOP’s), inclusive of process workflows.
• Partners closely with the HR Centers of Excellence in support of people programs and initiatives.
• Participates in special projects and performs other job-related duties as assigned or apparent.

Requirements

• Workday experience
• preferred.
• Passionate about customer service and the employee experience.
• Positive team player attitude.
• Highly organized and process oriented.
• Strong attention to detail.
• Ability to handle multiple demands and competing priorities.
• Effective interpersonal skills to communicate clearly across all levels of the organization.
• Strong ethics and the ability to maintain a high level of confidentiality.
• PC software knowledge and skills, including Excel, Word, and PowerPoint.
• Bachelor’s degree
• preferred.
• Previous experience in an HR role
• preferred.
• 1 year of experience in HR, business, or customer service support role.

Benefits

• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts.
• Short
• and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).
• Paid Time Off (PTO)