Serve customers (B2B and/or B2C) with a consultative approach, understanding their needs and directing them to the best spare parts solution.
Prepare quotes/estimates quickly and accurately, ensuring standardization, timelines, and alignment with commercial policies.
Provide technical guidance on items (application, compatibility, alternatives, and replacements), interfacing with internal areas when necessary.
Manage the service/after-sales cycle: order entry, tracking, deadlines, deliveries, and any incidents, keeping the customer informed.
Monitor and analyze stock availability and lead times, supporting the ready-to-ship strategy.
Collaborate with Logistics/Operations/Sales to ensure execution and SLA compliance.
Identify process improvement opportunities based on data, KPIs, and field feedback, proposing adjustments to increase efficiency and quality.
Keep service records and customer information up to date in systems (ERP/CRM), ensuring traceability.

Experience in after-sales and/or customer service in a corporate environment.
Experience with Customer Service B2B and/or B2C.
Availability for short business trips when necessary (role is primarily internal; 100% on-site).

Customer Services Analyst

Key skills