Regional Vice President, Operations

Role Overview

• Provide strategic leadership and management that reflects MTM's mission, vision, and core values
• Provide leadership that encourages employee productivity and responsiveness to the needs of both internal and external stakeholders
• Work collaboratively with other regional VPs to ensure process alignment and consistency
• Promote the effective supervision, management, motivation, succession planning, performance management, development, and training of all employees
• Drive both operational and financial results improvement
• Formulate and implement business plans, tactics, and strategies to provide efficient, effective, and compliant operations that not only meet short-term objectives but ensure long-term growth and success
• Develop and implement adequate measures to meet the operational needs of the company to efficiently utilize resources and maintain an effective system of operational processes and measurement of outcome
• Oversee the financial budget and cost containment initiatives
• Increase member/passenger and transportation/medical provider quality satisfaction to support Client retention and growth opportunities
• Work collaboratively with internal and external business partners to successfully acquire and execute profitably on new and existing business opportunities
• Regular meetings with department leadership, peer departments and businesses served
• Oversee process and procedure development guidelines, including backup plans
• Stay current on all technology and optimal use within the department
• Lead program implementations that are in alignment with strategic and operational plans while ensuring efficient and compliant delivery of all contracts
• Develop and implement a structured performance review process to evaluate balanced metrics and ensure departmental goals are achieved
• Ensure the implementation and compliance of company policies, procedures, and directives in alignment with state and federal regulations
• Use data analytics, reporting tools, and KPIs to identify potential compliance deficiencies and streamlining opportunities
• Gain an in-depth understanding of how contract verbiage and requirements should be applied to operational processes of the organization and drive accountability for compliance for respective region
• Other duties as assigned

Requirements

• High School Diploma or G.E.D. equivalent
• Bachelor’s degree or equivalent work experience
• 10+ years of Operations experience
• 8+ years’ experience managing a 30+ employee department
• Experience establishing key processes and procedures
• Experience in developing, promoting, and building key relationships with all key stakeholders
• Experience supervising and monitoring the delivery of contractual services
• Must possess a valid driver’s license

Benefits

• Health and Life Insurance Plans
• Dental and Vision Plans
• 401(k) with a company match
• Paid Time Off and Holiday Pay
• Maternity/Paternity Leave
• Casual Dress Environment
• Tuition Reimbursement
• MTM Perks Discount Program
• Leadership Mentoring Opportunities