Define the vision, structure, and standards for the Account Management function
Lead and develop a high-performing team of Account Managers by setting clear expectations
Establish and refine scalable, repeatable processes
Oversee customer health across the full Account Management portfolio
Serve as the senior escalation point for complex customer situations
Provide strategic oversight for high-value accounts when needed
Define and improve how Account Managers collaborate with cross-functional partners
Set and uphold standards for communication
Surface team-wide blockers, capacity issues, and process inefficiencies
Lead team rituals and management practices

Director of Account Strategy

Key skills