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Help Desk Support Specialist – Veteran Survey Operations at Artemis ARC | JobVerse
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Help Desk Support Specialist – Veteran Survey Operations
Artemis ARC
Remote
Website
LinkedIn
Help Desk Support Specialist – Veteran Survey Operations
Virginia, United States of America
Contract
4 weeks ago
No Visa Sponsorship
Apply Now
Key skills
Communication
About this role
Role Overview
Provide telephone and email support to Veterans during scheduled Help Desk hours
Assist Veterans to understand the purpose of the survey, navigate survey materials, and complete the survey
Communicate clearly and consistently using VA-approved Help Desk scripts
Accurately log all contacts, dispositions, and resolutions in accordance with quality control
Recognize indicators of emotional distress and apply the VHA-approved Distressed Veteran Process
Complete all required initial and refresher training
Requirements
High school diploma or equivalent required.
Minimum of 2 years of experience in customer service, call center support, help desk operations, or a Veteran-facing service environment.
Excellent verbal and written communication skills and strong interpersonal skills.
Ability to follow scripts, protocols, and documentation requirements with accuracy and attention to detail.
Basic computer proficiency, including use of web-based systems.
Ability to pass required background checks.
Benefits
Toll-free telephone support to Veterans
Email support to Veterans
Support during scheduled Help Desk hours of 9:00 AM – 9:00 PM ET, Monday-Friday
Training and Operational Readiness
Apply Now
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