Manage complex supplier and customer pricing and membership agreements with a high level of accuracy and accountability
Review wholesale, supplier, and customer agreements to identify required actions and ensure pricing and eligibility are loaded correctly
Analyze supplier bid awards and contract structures to determine the correct system hierarchy and customer access
Ensure customer pricing and membership setup aligns with contract terms, vendor requirements, and internal standards
Maintain an assigned portfolio of suppliers and customers, monitor updates, and resolve discrepancies quickly and accurately
Partner across teams to support strategic, intercompany, and day-to-day pricing and membership needs
Help review agreement language and provide subject matter expertise to support business decisions and protect company interests
Support timely implementation of new and amended agreements related to pricing and membership
Analyze pricing and membership data to identify trends, gaps, and issues, then take action or recommend improvements
Investigate and resolve escalated pricing, membership, and claim issues within established timelines
Support reporting needs by reviewing team reports, ensuring follow-up actions are completed, and partnering with business intelligence teams to improve reporting
Help assign incoming work, support team workflow, and contribute to consistent execution across the team
Train and support new team members, share best practices, and help improve team knowledge and performance
Identify process and system improvement opportunities and contribute to projects that strengthen efficiency, accuracy, and service
Requirements
3 or more years of experience in a B2B manufacturing or distribution environment
Experience working with contract pricing, membership eligibility, customer access, or related agreement administration
Experience reviewing and interpreting complex contracts, pricing terms, or business agreements
Experience using ERP systems such as SAP, Vistex, Oracle, or similar platforms
Strong analytical, problem-solving, and data entry skills
Intermediate Microsoft Office skills, including experience with Excel formulas