Director of Clinical Engagement – Operations

Role Overview

• Define and drive the vision for how asynchronous video is used to motivate, retain, and support patients — from VDOT to medication coaching to MTM/CMR pharmacy services
• Own Scene's Engagement Standards: develop, operationalize, and continuously evolve the protocols that define high-quality video-based care delivery
• Identify opportunities to innovate and test new engagement approaches that improve adherence and continuity of care
• Serve as the clinical voice in product and workflow design, advocating for enhancements that improve both team efficiency and patient experience
• Lead, grow, and develop a remote clinical team of nurses, pharmacists, health coaches, and support staff
• Build the performance management infrastructure — including competency frameworks, QA programs, and coaching systems — specifically designed to evaluate and improve asynchronous video engagement quality
• Set the bar for how clinicians show up on video; model it yourself and hold the team to it
• Partner with HR to design hiring strategies, onboarding, and succession planning that scale with the business
• Implement and own digital workflows end-to-end — from scheduling and coverage models to documentation, escalation pathways, and SOPs
• Use platforms like Salesforce and Talkdesk alongside Scene's own platform to monitor KPIs in real time and drive data-informed decisions
• Ensure clinical delivery is compliant, consistent, and well-documented to support billing and reporting requirements
• Identify trends in engagement and quality data; act quickly on gaps with targeted interventions or workflow redesigns
• Partner closely with Activation, Account Management, Growth, and Product to launch, optimize, and scale clinical programs
• Translate organizational goals into actionable operating plans, staffing models, and team structures
• Represent Scene's clinical team at external meetings and events as needed

Requirements

• Active clinical licensure — MD, DO, NP, PA, RN, PharmD, or equivalent clinical degree
• 10+ years of progressive leadership experience, including leading teams in technology-enabled or digitally delivered care models
• Experience in a startup or growth-stage digital health company — you've operated at the intersection of innovation and scaling, building systems that are both forward-looking and operationally sound
• Proven experience building and scaling remote clinical or operational teams
• Demonstrated clinical operations experience supporting patients with chronic conditions such as diabetes (DM), hypertension (HTN), congestive heart failure (CHF), and/or COPD
• Strong understanding of patient needs, care pathways, and barriers associated with chronic disease management
• Direct experience in at least one of the following areas: medication adherence programs, pharmacy services, and/or chronic disease management initiatives
• Demonstrated success implementing digital workflows and performance frameworks from the ground up
• Hands-on experience with digital operations platforms (e.g., EHRs, CRMs, call center technology, or similar)
• Strong data fluency — you use metrics to manage, not just report.

Benefits

• Flexible work arrangements