Administer employee accounts using Windows Active Directory and Entra AD in a hybrid cloud environment.
Troubleshoot and resolve software and hardware issues.
Track, document, and communicate with employees via collaboration tools and ticketing systems.
Develop, test, and deploy PowerShell scripts to manage software using Microsoft Intune.
Configure and maintain software/firmware updates for corporate devices.
Deploy, monitor, test, and troubleshoot resources and cloud infrastructure using Microsoft Azure.
Must be available to support help desk operations during coverage hours of 8:00 A.M. – 8:00 P.M.; evening shifts will be required.
Other duties as assigned.

Must be a U.S. citizen
Ability to obtain and maintain a Secret clearance
Must hold an active CompTIA Security+ (or equivalent DoD 8570 IAT Level II) certification (required)
Must be eligible to obtain and maintain a Secret security clearance (required)
Proven experience in IT support, system administration, or a related role in a hybrid Azure cloud and Windows environment
Strong knowledge of Active Directory, Microsoft 365, Intune, and Azure
Experience with PowerShell scripting and automation in a hybrid cloud environment
Familiarity with MDM solutions and cloud-based security practices
Excellent troubleshooting and problem-solving skills
Strong communication and customer service focus
Additional certifications (e.g., AZ-104 Azure Administrator, MCSA) are a plus

Help Desk Technician

Key skills