Report to the Customer Support Supervisor, our Customer Support Representatives will be responsible for providing support to our customers, answering complex questions on function and usage of products via telephone, email and/or Internet.
Answer customer and employee calls, emails, chats, community posts (and any future form of contact we may come up with)
Provide outstanding service
Know your limitations and when you should ask for assistance
Own the resolution to the problem; don’t leave the customer hanging
Accurately and efficiently log all contacts in our CRM (Salesforce)

Excellent social skills, with a bias towards customer service
You have Strong communication skills: active listening, writing/typing, informal communications
Restaurant/ hospitality experience (or even just being a “foodie”) preferred
You have 1+ year’ experience providing customer support, by phone, email, chat, preferably in a software support environment
Have experience using current Microsoft Windows and Apple operating systems
You hold knowledge of iOS and Apple Hardware.

Customer Support Associate

Key skills