Cengage GroupRemote
Customer Success Manager
United States
Full Time
2 weeks ago
$65,000 - $75,000 USD
No Visa Sponsorship
Key skills
AnalyticsSalesforceCRMLeadershipMentoringCommunicationCollaborationCustomer SuccessAccount Management
About this role
Role Overview
- Lead onboarding and activation for all new digital customers
- Deliver instructor mentoring to build digital teaching confidence and consistency
- Monitor digital usage patterns and proactively intervene when usage declines
- Conduct quarterly health-check calls with school leadership and instructors
- Maintain Salesforce hygiene, keeping updated renewal pipeline staging and records
- Mentor customers on CIMA and ExamReady analytics, digital lesson planning, and curriculum alignment
- Navigate digital challenges swiftly and effectively
- Find opportunities for digital expansion and upsell additional digital products
Requirements
- Proven experience in customer success, account management, or educational technology implementation (3–5 years)
- Strong consultative and relationship-building skills to influence faculty and leadership
- Showed strength in analyzing usage data, identifying risk signals, and accomplishing intervention strategies
- Familiarity with CRM systems (e.g., Salesforce) and digital learning platforms
- Ability to manage multiple accounts simultaneously and drive expansion opportunities within existing portfolios
- Excellent communication and collaboration skills
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities