Monitor, troubleshoot, and resolve EDI issues and errors in a timely and efficient manner
Act as liaison between our Customer and Field Support Operations (CFSO) team and our IT, Logistics, Finance and Sales teams to resolve EDI issues
Collaborate with internal and external stakeholders to increase EDI volume, capabilities, and performance
Work directly with customers to facilitate onboarding, offboarding, and issue resolution
Provide technical support and guidance to internal users and trading partners on EDI-related matters
Demonstrate excellent communication skills (both written and verbal) including the ability to communicate ideas within the team, resolve differences and fully support the customer
Demonstrate analytical skills and ability to review EDI data and make recommendations about corrective actions to internal and external stakeholders
Maintain and update EDI documentation, standards, and procedures
Stay abreast of the latest EDI trends, technologies, and regulations in the healthcare industry.
Adhere to the Company’s Quality Management System (QMS) as well as domestic and global quality system regulations, standards, and procedures.
Understand relevant security, privacy and compliance principles and adhere to the regulations, standards, and procedures that are applicable to the Company.
Ensure other members of the department follow the QMS, regulations, standards, and procedures.
Perform other work-related duties as assigned

Bachelor’s degree in business, computer science, information systems, or a related field, or equivalent relevant work experience
4+ years of EDI experience, experience with the GHX platform is highly desirable.
Experience in the medical device industry dealing with hospital customers.
Leadership experience in EDI function
Strong oral, written and interpersonal communication skills.
Deep analytical skills
High degree of accuracy and attention to detail
Proficiency with MS Excel, Word and PowerPoint
Excellent organizational skills with ability to prioritize assignments while handling various projects simultaneously.
Ability to exercise discretion and good judgment with confidential and sensitive information.
Ability to project manage internal stakeholders.

A collaborative teamwork environment where learning is constant, and performance is rewarded.
The opportunity to be part of the team that is revolutionizing the treatment of some of the world's most devastating diseases.
A generous benefits package for eligible employees that includes medical, dental, vision, life, AD&D, short and long-term disability insurance, 401(k) with employer match, paid parental leave, eleven paid company holidays per year, a minimum of fifteen days of accrued vacation per year, which increases with tenure, and paid sick time in compliance with applicable law(s).

Electronic Data Interchange – EDI Analyst

Key skills