Monitor the performance, availability, and reliability of systems and applications, ensuring adherence to SLAs.
Implement and maintain monitoring and alerting systems to proactively identify issues.
Maintain a holistic end-to-end view of services: application, underlying infrastructure, and all dependencies.
Ensure services are installed, configured, changed, and operated in compliance with regulatory, security, and service level requirements.
Drive automation improvements across the CI/CD pipeline and operational processes.
Participate in and validate service designs and changes to maintain quality of operations.
Lead incident response efforts during outages or major incidents, coordinating with cross-functional teams.
Conduct post-mortem analyses to identify root causes and implement corrective actions.
Be available for on-call activities outside of business hours (stand-by).
Ensure the 2nd Line of Support has all information available to manage incidents and problems.
Gather and analyze metrics and events from infrastructure and applications for capacity planning, performance improvements, and incident analysis.
Analyze communication and ticketing tools to define and implement a common approach.

Good experience with Linux, PostgreSQL, and HA/DR technologies.
Proficiency with cloud management tools: Terraform, Puppet, GitLab.
Experience with monitoring tools: Prometheus, Grafana, ELK (Elasticsearch, Logstash, Kibana).
Experience with CI/CD pipelines and network management (debugging network issues).
GCP knowledge (recommended).
Experience with other cloud providers is a plus (e.g., AWS, Azure).
Fluent in English.

Mid Site Reliability Engineer

Key skills