Monitor and analyze department performance metrics including utilization, staffing levels, work-in-progress, and forecasts.
Review departmental P&L reports, identify trends, discrepancies, and implement corrective actions where needed.
Participate in the development and execution of annual business plans.
Lead business development efforts, providing strategic direction and oversight to the sales team.
Plan and manage workforce needs; support recruiting, hiring, and coaching of technical and operational staff.
Promote and enforce company safety policies and ensure participation in new hire and annual safety training.
Maintain adherence to quality standards and ensure all work follows Standard Operating Procedures.
Collaborate with other branch and department managers to deliver seamless, company-wide customer solutions.
Partner with HR, Workforce Development, and Regional Management to foster a culture of continuous improvement.
Mentor and develop subordinate managers to strengthen leadership and technical capabilities.
Perform other duties as needed to support organizational success.

High school diploma required; Bachelor’s degree in business, engineering, or related field preferred.
5+ years of leadership experience in a related industry (e.g., NETA testing, power systems, electrical services).
Demonstrated ability to mentor, coach, and lead technical teams.
Proficiency with Microsoft Office Suite (Excel, Outlook, Word, PowerPoint).
Strong business acumen, including P&L analysis and forecasting.
Excellent verbal and written communication skills.
Willingness to travel overnight (up to 25%).
Must have a valid driver's license with a clean driving record.
Must pass pre-employment drug screening, background check, and physical examination.

Field Service Manager

Key skills