Lead a team of associates to provide a world-class guest experience in the humidor and smoking lounges through exemplary service and selling skills
Serves as a Casa de Montecristo brand ambassador
Build relationships with customers
Proactively and effectively communicate product features and benefits, as well as promotional information
Demonstrate a tenacious drive for results
Accountable for becoming a trusted, successful tobacconist and consistently work as part of a team to exceed sales and KPI goals
Challenges and inspires others to achieve and execute sales driving initiatives
Develop and maintain strong knowledge of Casa de Montecristo products
Assists in leading the complete operations of the store
Performs all functions to effectively execute corporate initiatives in a timely, efficient and resource-wise manner
Trains and delegates tasks appropriately
Follows all Casa de Montecristo policies and standard operating procedures (SOPs)
Responsible for daily opening and closing activities within the location, including maintaining cash counts and till reconciliation
Accountable for leading a team of associates in compliance to state and local regulations
Maintains visual and cleanliness standards to support the brand image
Ensures a comfortable, responsible and safe environment
Other duties as assigned

Previous leadership experience in a retail, hospitality or other service-centric environment
POS and/or computer skills needed
Cigar knowledge a plus
Ability to work a flexible schedule (night, weekends, holidays)
Exceptional interpersonal skills
Hands on team player with a strong work-ethic
Passionate and persistent about a delivering a stellar guest experience
Ambitious self-starter, adept at leading through others to consistently deliver superior results
A track record of meeting challenging sales and operational goals
Demonstrated flexibility and emotional intelligence to adapt to a frequently changing business conditions with energy and accountability
Desire to develop oneself and others
Seeks and delivers constructive feedback

Sales Associate – Lead

Key skills